When integrating a new EHR system, we all know there’s plenty that can go wrong. So, how do you ensure success and mitigate the risks? Besides abiding by the key components of a successful go-live, there are a few best practices you can follow. Keep reading to find out more.
Set Goals
Just as your implementation project is goal-oriented, the go-live phase should include specific goals related to revenue capture and end-user proficiency. . End-users should expect hiccups and the need for streamlined processes. Yes, they’ve had training, but go-live can be challenging. Setting reasonable goals for productivity and support will cultivate an atmosphere for success.
Communicate
Keeping these stakeholders involved as the project progresses encourages ownership in the project and provides a voice to speak to any problems they foresee arising based on their knowledge of department workflow. These stakeholders should include end-users representing all roles within your organization.
Buy-in and excitement from these stakeholders will ensure their units or departments are kept up to date with new information, changes, and updates. Keeping these stakeholders involved as the project progresses encourages ownership in the project and a voice to speak up about any problems they foresee arising based on their knowledge of department workflow.
ATE Support
As mentioned before, even the best training won’t prevent problems from arising during your hospital go-live. At-the-elbow support ensures things keep moving even when challenges arise. Contracted at-the-elbow staff support the EHR and the end-user so the end-user can focus on quality patient care. Blue Eagle consultants are available before, during and after go-live to ensure your end-users are confident and successful.
Picking Your Hospital Go-Live Approach
Choosing your go-live strategy, a phased roll-out or big bang approach, is an important decision not to be taken lightly. You’ll want to consider the risks and benefits of each, the size of your hospital, stakeholder input, as well as other factors.
Although a big bang go-live has the advantage of over more quickly, the phased approach allows for more time and attention when problems arise. Whichever approach you choose, just make sure you pay attention to details and give your team flexibility to adjust when necessary.
A Smooth Go-Live with Blue Eagle
Are you ready to start planning your hospital go-live? We’re here to help! Reach out to Blue Eagle Consulting for unique, client-based methodologies guaranteeing your project’s success.
