Managed IT Services for Healthcare
Blue Eagle provides Enterprise Software consulting resources who have senior-level experience and strong skills on all of the major software systems (Epic, Meditech, Cerner, McKesson, Facets, QNXT, etc.)
We serve our niche with business and system analysts who have earned their stripes by addressing and solving operational challenges in the real-world. Our software consulting services run the full range of projects; from implementations and optimizations, to project management and BI.
Software Implementation Consultation
It turns out the implementation of your Electronic Health Record system (EHR) is just the first “Big Lift” you will need to make. No matter how expensive and arduous the implementation phase of your EHR system was, enterprise systems require continuous “care and feeding” to keep them running well. Once implemented, organizations need to focus on support quality, end-user satisfaction, optimization, and more. Unfortunately, many healthcare organizations find their IT departments understaffed, overworked, and with a limited budget to support all of these activities.
BEC provides more than experienced virtual labor – our model recognizes the delineation of work, labor, and process needed, to work effectively and efficiently with proven, real-world results.
With a proper build and high-quality implementation/optimization, the need for later large scale intervention is minimized and ROI is realized sooner, thus streamlining your processes.
Healthcare Industry Software Integration Solutions—for the Install and Beyond
Technology optimization isn’t just for an install that hasn’t gone as planned. Sometimes leadership, legislation, or other organizational changes require that you take a second look at how you’re running things.
Workflows, revenue cycle management, supply chain management, and other day-to-day operations may need to be more dialed in. Our healthcare technology optimization consultants are there to get you over those hurdles and make your enterprise, and your team, more efficient.
Managed Services for Healthcare Organizations
Getting your new technology systems to the point of going live is just half the battle. The real win comes when you implement a plan to ensure your operations stay streamlined for the long haul. Our implementation specialists have experience with the latest products from major brands like Epic, Cerner, Meditech, NEXTGEN, eClinicalWorks, athenahealth, Facets, QNXT, and many more. Their strategic guidance can help you avoid problems before they affect your operations, saving you time and money.
Our IT strategy consultants can help achieve ROI, evaluate post go-live metrics, train staff, and provide continued support for your organization in the form of smooth, efficient processes.
Single-Point Managed IT Services and Cloud Solutions
From start to finish, Blue Eagle Consulting helps healthcare organizations realize the potential and benefit of the software system(s) investment. Whether you’re monitoring your current systems in order to determine the need for optimization, or your company is considering a total transition to something new, the team of consultants at Blue Eagle is ready to provide outstanding service that gets it right the first time.
Build an IT infrastructure that really works for your healthcare providers and allows them to provide a higher level of patient care. And of course, your technology systems should always remain HIPAA compliant no matter where you are in your IT journey; that’s something our managed services can help you achieve easily.
Areas of Expertise
One of our specialties is supporting legacy software systems and other healthcare software before, during and after a major migration to the new software. If you have an older system, and need help accessing or translating your data, retrieving reports, or other more specific tasks, we can help.
Blue Eagle provides the consulting resources necessary to ensure the success of your utilization management project. We can help at any stage of your UM project, from planning and strategy, to optimization, to training support. Our consultants have years of experience in aspects of new implementations, optimizations, and conversions.
We have the special expertise to get the job done right and provide a seamless process. Our specific experience include:
• Prior Authorization Review
• Hierarchical Condition Categories (HCC)
• ICD-10 mapping
• QA Audits/IRR
• Utilization Review
• Process Improvement
• Grievance and Appeals
• Auth. Chex and Resolution
• System Configuration and Optimization
• Updates to billing, coding, and utilization
• Business Rules, Requirements, and Documentation
• Case Management and Disease Management
• Staff training and nursing processes
• Clinical Chart Review
• Supplemental Staff for backlogs
We work with every individual client to provide the consultants with the experience and knowledge that best match the specific needs of the project. We provide the “heavy lifting” to ensure successful implementation and use of systems. Our consultants also impart critical software knowledge to a client’s key employees – so that after the successful completion of a project, those employees have the essential skills that establish them as “super users”
Chart Review/HEDIS/HCC Coding
Blue Eagle’s chart review/HEDIS nurses review a patient’s medical records to determine if the quality-of-care measures have been met. Medical chart reviews are also the data source used by the NCQA to determine any incentives or financial rewards for health plans. We also staff coders proficient in high risk-adjustment models used to estimate future health care costs for patients.
Blue Eagle’s Help Desk Staff Augmentation is more than a remote support staffing model. It is an integrated team focused on support. Out team leverages cross-client knowledge to provide you with best practices that result in reliable, quality, but still cost-effective support. Our team is based all over the US and brings varied levels of experience that work together to meet your system and support needs.